Freightliner Western Star of Austin

Service - Parts - Sales: (512) 389-0000   
1701 Smith Rd, Austin, TX 78721

Elite Support

We are Your Elite Support Dealer – Experience a Higher Standard.

Freightliner of Austin and other Elite Support Certified dealers provide a standard of unmatched customer service and efficiency every time a truck comes in for maintenance or repair.


Express Assessment

Express Assessment is a Freightliner dealer’s commitment to provide a preliminary diagnosis and communication to the customer within 2 hours of arrival. As an Elite Support Certified location, Freightliner of Austin performs Express Assessments.


Maximizing Uptime

The ultimate goal of Freightliner’s Elite Support Network is maximizing vehicle uptime. Freightliner of Austin and other certified dealers meet recertification annually to ensure that you experience a consistent, higher standard with every visit across the Elite Support Network.


Best-Trained Techs

Our technicians receive continual training from the experts at Freightliner, Detroit Diesel and our other allied suppliers. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.



Continuous Improvement

Every dealership earning Elite Support certification meets 135 specific criteria across 22 customer service areas. To maintain these high standards, Freightliner of Austin employs a Continuous Improvement Coordinator.


Robust Parts Available

Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Our data-driven stocking program, ensures that the parts you need are never far away.


Exceptional Amenities

We know that when we service your vehicle, we’re servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers while we work to get your truck back on the road.